Effective Date: 06.01.2024

1. Introduction

Welcome to overlovestories.com. These terms and conditions govern your use of our online platform for future brides-to-be, offering clothing, accessories, bachelorrette party organization, and styling or wedding consultations.

2. User Account Registration

To create a user account on Overlovestories.com, you must provide accurate information, including your name, surname, address, email, and phone number. By creating an account, you agree to abide by these terms and conditions.

3. Payment Options

We offer various payment options, including Visa, Mastercard, Amex, and Apple Pay. The currency used on our website is Polish Zloty (PLN), and we follow real-time currency conversion.

4. Order Cost and Delivery

The cost of your order is clearly stated during the purchase process. Delivery times are dependent on courier services. Products are immediately available and will be dispatched within 2 working days. Please note that most of our products are hand-made in Poland, and there may be slight differences between product images and the actual items.

5. Refunds and Exchanges

If you are dissatisfied with your purchase, you have 14 days to request a refund or exchange. Please note that we do not refund personalized items. To initiate a return or exchange, please follow the process outlined in our Returns and Refunds policy.

6. Personalized Items

Items that are personalized by the client are non-refundable.

7. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

8. User Conduct

By using Overlovestories.com, you agree to adhere to our acceptable use policies. Users engaging in illegal activities or violating these terms and conditions may have their accounts terminated.

9. Intellectual Property

All content, trademarks, and intellectual property on Overlovestories.com are owned or licensed by us. Unauthorized use of any materials on this website is prohibited.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions. Any changes will be effective upon posting, and your continued use of the website constitutes acceptance of the updated terms.

11. Contact Information

For inquiries or assistance, please contact our customer support at contact@overlovestories.com.